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Push notification templates are reusable messages delivered to a user’s device. You set the title, body, tap action, and optional image, give the template a name, and save it. Campaigns and triggered communications then reference it by name.
This is a dashboard walkthrough. Screens are captured from cloud.comify.io → Template Manager → Manage Templates → Push Notification.

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Before you start: connect a provider

Open Template Manager → Push Notification to reach the Push Notification Templates list. It has a push provider selector, a Status filter, search, and Create Template.
Push Notification Templates list

Push Notification Templates list — provider selector and connect gate

If you see “No Push Provider Connected,” add a push provider (FCM, OneSignal, or Amazon SNS) before creating templates, then select it from the provider selector. The create form requires a connected provider. See Push Providers.

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Create a template

Click Create Template to open the push editor. Fill in the fields on the left; the Notification Preview on the right updates live.
The screens below are illustrative mockups, not live captures. Comify’s push template editor sits behind a connected push provider (FCM, OneSignal, or Amazon SNS), and no provider is connected on the account used to build this documentation — see the warning above. Field names and layout are accurate; exact visual styling may differ slightly once you have a provider connected.
Push create form (illustrative mockup, not a live capture)

Push create form — name, campaign ID, recipient, tags, title, body (illustrative mockup)

1

Name the template

Enter a Template name (e.g. cart_reengagement) — the identifier used in campaigns and triggers.
2

Add a Campaign ID (optional)

An optional reference to tie the template to a campaign.
3

Set the Recipient field

Choose the Recipient field — the payload field that holds the device token/target. Select a Data Source from the top bar first so recipient options appear.
4

Add Tags (optional)

Add targeting Tags in label.value format (e.g. age_group.Young). Use Manage tags to curate the list.
5

Write the Title

The bold heading of the notification (up to 200 characters). The toolbar offers emoji, bold, italic, strikethrough, and Personalize to insert {{variables}}.
6

Write the Body

The message text (up to 1024 characters), with the same formatting toolbar and Personalize. Devices truncate long text, so lead with the key point.
7

Set the Action link

Where a tap goes — an in-app deep link or a URL (e.g. https://example.com/page). Use Personalize for per-recipient links.
8

Add an Image (optional)

Choose No image, Image URL, or Upload image for a rich notification.
Action link and image options (illustrative mockup, not a live capture)

Action link and Image options (illustrative mockup)

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Preview across platforms

The Notification Preview shows an Android / iOS toggle and renders both the collapsed and expanded notification states, so you can confirm how the title, body, and image appear on each platform.
Notification preview (illustrative mockup, not a live capture)

Notification Preview — Android / iOS, collapsed and expanded (illustrative mockup)

Keep titles short and front-load the value — the OS truncates anything too long, and the first few words are what the user sees on a locked screen.

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Save the template

Click Save Template in the top bar. The template appears in the Push Notification Templates list, where the Status filter helps you find it.
Test on real devices where possible — rendering, sound, and deep links behave differently across Android, iOS, and web.

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Best practices

Lead with the value

Put the most important words first; the OS truncates the rest.

Always set an action link

A notification that opens a relevant screen converts far better than one that just opens the app.

Personalize thoughtfully

Use {{variables}} for names and context, but always have sensible fallbacks.

Respect frequency

Too many pushes drive opt-outs. Reserve them for timely, relevant messages.

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Next steps