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A List is a static audience: a fixed set of contacts captured at a point in time. Once created, its membership doesn’t change on its own — you build a new list (or re-upload a CSV) rather than watch it drift.
Looking for a dynamic audience that re-qualifies automatically? See Segments. For a side-by-side comparison, see Create an Audience.

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Create a list

From Template Manager → Audience List, click + New audience → List. You get two ways to build it: From a rule or Upload CSV.
Create list from a rule

Create list — From a rule

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From a rule

This uses the exact same Name + Rules builder as a Segment — the same fields, the same operators, the same + Add rule and Preview count behavior. See the Segments rule reference for the full field and operator inventory. The difference is what happens after you click Create list: Comify captures a one-time snapshot of everyone who currently matches your rules. New contacts that later start matching the rule are not added automatically, and contacts that stop matching are not removed — the list stays exactly as it was captured.
Use a rule-built list when you want the precision of the rule builder but need the audience to hold still — for example, a promotional send where you don’t want the recipient set shifting while the campaign is in review or scheduled.

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Upload CSV

Switch to the Upload CSV tab to import contacts directly from a file.
Create list from CSV upload

Create list — Upload CSV

1

Name the list

Enter a List name and an optional Description.
2

Download the template (recommended)

Click Template to download a CSV pre-filled with the expected column headers, so your file maps cleanly to Comify’s fields without a manual re-mapping step.
3

Upload your file

Click the dropzone to choose a .csv file, then click Upload.
Uploaded lists appear in the Audiences page as pending while rows are validated, then flip to Processed once ready to use.

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Lists are not editable after creation

This is the key behavioral difference from Segments: once a list is created, it cannot be reopened or edited — regardless of whether it was built from a rule or uploaded as a CSV. Clicking a list’s row in the Audiences list does nothing (unlike a segment’s row, which reopens the rule builder). To change who’s in a list, create a new one or upload a fresh CSV. There’s also no Refresh action on list rows — that control only appears on Live segments, since a list’s membership is fixed by design.

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Using a list in a campaign

Lists are selectable from the Audience step of any campaign — Email, SMS, or WhatsApp — under Select existing → Campaign audiences.
Lists are fixed, so the audience a campaign sends to is exactly what was captured when the list was created or last uploaded — no re-qualification happens at send time.

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Next steps